The same problems keep coming back.
Mistakes, rework and complaints take time away from the work you want to be doing.
Quality consultancy and training
Quality that makes
business better.
Practical support for organisations of every size and sector. Understand recurring problems, strengthen how work gets done and build confidence with your customers.
Founded by Tom Wardhaugh
Chartered Quality Professional · CQP MCQI
Better decisions. More reliable ways of working.Scroll to explore
A useful place to start
What keeps getting
in the way?
Quality shows up in everyday business: what customers receive, how your people work and what happens when things go wrong.
The process works better on paper.
Responsibilities are unclear, information gets lost or the way work happens has moved on.
Quality depends on a few people.
You want consistent decisions and shared ownership across the team.
How we help
Practical expertise.
Clear next steps.
We agree the scope around your business, its challenges and the people who will make the changes work.
Quality Performance Review
A focused, independent look at a defined part of your business. Understand the problem and agree where to act first.
- Discussion with the business sponsor
- Review of agreed records and working arrangements
- Findings and a prioritised action plan
Consultancy and assurance
Support with the changes that matter: clearer responsibilities, workable processes and confidence in what is being delivered.
- Process and quality arrangements
- Problem solving and corrective actions
- Defined independent audits and reviews
Training people can apply
Practical learning built around the decisions people face at work, with examples and discussion that make the principles useful.
- Quality awareness and ownership
- Targeted workshops and learning resources
- Guidance for applying learning afterwards
Our approach
Start with the problem.
Build from there.
A conversation should leave us with a clearer understanding of what you need and whether we can help.
Arrange an initial conversation- 01
Understand your situation
What is happening, what impact does it have and what have you already tried?
- 02
Agree a useful piece of work
Set the scope, outputs, responsibilities, timing and fee before the work begins.
- 03
Make progress visible
Use practical actions and agreed measures to assess what has changed and what needs further attention.
Quality is part of how
a business works.
Meet the founder
Expertise with
a practical perspective.
I'm Tom Wardhaugh, founder of Integrity QA and a Chartered Quality Professional.
My experience spans fabrication, inspection, assurance and quality management. That background shapes an approach grounded in the realities of doing the work, leading people and making improvements last.
I believe that strengthening quality can help an organisation reduce avoidable problems, build client confidence and improve how it operates. Integrity QA brings that belief into practical consultancy and training tailored to your business.
Tom WardhaughCQP MCQI · Founder, Integrity QA
Before we talk
A few useful answers.
Is this relevant to our sector?
Our work is open to organisations across all sectors, whether you deliver products, services or both. The core principles apply broadly; the advice and scope are tailored to your operations, objectives and applicable requirements.
Can you support a small business or a larger organisation?
Yes. A small business may need direct access to expertise, while a larger organisation may want a review or training programme for a particular team, project or function. We agree a proportionate piece of work that we can reliably deliver.
What happens after the first conversation?
If there is a useful fit, we agree what should happen next. Any paid work has a written scope and fee. A review can stand on its own, with implementation or training scoped separately when needed.
What should we prepare?
A brief example of the issue and the impact it is having is enough to begin. Please keep confidential documents and personal information out of the initial enquiry. We can agree what information is needed later.
Start a conversation
Tell us what
you want to improve.
Describe the issue in your own words. We can arrange a suitable time to understand it and discuss the next step.
integrityqa@outlook.comBased in Scotland. Working with organisations across sectors and locations, subject to an agreed scope and delivery arrangements.
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