Quality consultancy and training
Practical support for organisations of every size and sector. Understand recurring problems, strengthen how work gets done and build confidence with your customers.
Tom Wardhaugh
CQP MCQI · Founder
A useful place to start
Quality shows up in everyday business: what customers receive, how your people work and what happens when things go wrong.
Mistakes, rework and complaints take time away from the work you want to be doing.
Where requirements, handovers or controls break down, and why earlier fixes have not lasted.
Practical actions that address the cause, with clear ownership and a way to check progress.
Responsibilities are unclear, information gets lost or the way work happens has moved on.
How the work actually happens, what people need and where the written process gets in the way.
Clearer responsibilities and useful controls that people can apply in everyday work.
You want consistent decisions and shared ownership across the team.
What leaders and teams understand, the decisions they face and the support they need.
Clear expectations, practical learning and more confident ownership of quality.
How we help
We agree the scope around your business, its challenges and the people who will make the changes work.
A focused, independent look at a defined part of your business. Understand the problem and agree where to act first.
Support with the changes that matter: clearer responsibilities, workable processes and confidence in what is being delivered.
Practical learning built around the decisions people face at work, with examples and discussion that make the principles useful.
Our approach
What is happening, what impact does it have and what have you already tried?
Set the scope, outputs, responsibilities, timing and fee before the work begins.
Use practical actions and agreed measures to assess what has changed and what needs further attention.
Meet the founder
I'm Tom Wardhaugh, founder of Integrity QA, a Chartered Quality Professional and a British Army veteran.
My background spans fabrication and welding, inspection, assurance and quality management, shaping an approach grounded in doing the work, leading people and making improvements last.
I believe that strengthening quality can help an organisation reduce avoidable problems, build client confidence and improve how it operates. Integrity QA brings that belief into practical consultancy and training tailored to your business.
Before we talk
Our work is open to organisations across all sectors, whether you deliver products, services or both. The core principles apply broadly; the advice and scope are tailored to your operations, objectives and applicable requirements.
Yes. A small business may need direct access to expertise, while a larger organisation may want a review or training programme for a particular team, project or function. We agree a proportionate piece of work that we can reliably deliver.
If there is a useful fit, we agree what should happen next. Any paid work has a written scope and fee. A review can stand on its own, with implementation or training scoped separately when needed.
A brief example of the issue and the impact it is having is enough to begin. Please keep confidential documents and personal information out of the initial enquiry. We can agree what information is needed later.
Start a conversation
Describe the issue in your own words. We can arrange a suitable time to understand it and discuss the next step.
integrityqa@outlook.comBased in Scotland. Working with organisations across sectors and locations, subject to an agreed scope and delivery arrangements.
Your enquiry is ready to review
Choose “Open email draft” to review and send your message. You can also copy the text into your preferred email service.
Your email app sends the enquiry only when you choose to send it. Recipient: integrityqa@outlook.com.
